June 14, 2021

Carrier IQ Fights Back – Says it isn’t Snooping

(LiveHacking.Com) – Carrier IQ hit back at allegations made by security researcher Trevor Eckhart that their Android app is recording and forwarding all kinds of personal information. The company has issued another press release to “clarify” what its app does and one of the company’s VPs has been speaking to AllThingsD.

In the press release Carrier IQ states that its app:

  • Measures and summarizes performance of a device to assist Operators in delivering better service.
  • Does not record, store or transmit the contents of SMS messages, email, photographs, audio or video.
  • Operates exclusively within that framework and under the laws of the applicable jurisdiction. Any data gathered is transmitted over an encrypted channel.
In the interview with AllThingD, Andrew Coward, Carrier IQ’s VP of marketing, says that the app receives a huge amount of information from the operating system. But just because it receives it doesn’t mean that it’s being used to gather intelligence about the user or is passed along to the carrier:
  • “What the Eckhart video demonstrates is that there’s a great deal of information available on a handset,” says Coward. “What it doesn’t show is that all information is processed, stored, or forwarded out of the device.”
  • “If there’s a dropped call, the carriers want to know about it,” says Coward. “So we record where you were when the call dropped, and the location of the tower being used. … Similarly, if you send an SMS to me and it doesn’t go through, the carriers want to know that, too. And they want to know why — if it’s a problem with your handset or the network.”
  • “We don’t read SMS messages. We see them come in. We see the phone numbers attached to them. But we are not storing, analyzing or otherwise processing the contents of those messages.”
  • “It’s the operator that determines what data is collected,” says Carrier IQ CEO Larry Lenhart. “They make that decision based on their privacy standards and their agreement with their users, and we implement it.”
  • “What’s actually gathered, stored and transmitted to the carrier is determined by its end-user agreement,” he says. “And, as I’m sure you’re aware, the carriers are highly sensitive about what data they’re allowed to capture and what they’re not allowed to capture.”


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