December 19, 2014

In brief: Callcentric hit by malicious series of DDoS attack

(LiveHacking.Com) – Callcentric, a VoIP Internet phone service, has sent an email to its subscribers telling them about a malicious series of DDoS attacks which have been launched against the service. The company are treating the attacks as a Direct Criminal Act with clear malicious intent. This is based on the persistent, aggressive, and evolving nature of attacks. The company has been in direct contact with the FBI and FCC to report the matter and to prompt and an investigation.

According to the email, the attacks are targeting Callcentric’s SIP Servers:

  • As a result of these attacks, users may experience drops in system registration, which can ultimately lead to inconsistent inbound/outbound calling results.
  • Customer’s using “Call Forwarding” to temporarily route their inbound calls to a 3rd party number (SIP URI, Cellphone, PSTN line, etc.) should not experience difficulty in receiving calls.

“We can appreciate and share in everyone’s frustration regarding these malicious attacks and we continue to work around the clock to deploy software\hardware updates and upgrades in effort to mitigate against them,” said Callcentric. “At Callcentric we have always been and remain committed to providing great value, reliable service, and putting our customer’s first. Once this matter has been fully resolved our corporate management team will be performing a complete review and we will work to provide a fair resolution to address any inconvenience that our customers’ have experienced resulting from these attacks.”

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